POSITION PURPOSE
As a Microsoft (MS) Solutions Engineer, you will engage directly with internal customers, IT, and 
business partners, providing day-to-day comprehensive support of Microsoft solutions from 
initial request to fulfillment and resolution. The MS Solutions Engineer is responsible for the 
configuration, maintenance, integrations, user adoption, and continuous improvement of 
Microsoft enterprise productivity and collaboration solutions.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
• Provide exceptional service to internal customers, including end user training and 
support.
• Accurately document all work performed through a ticketing system, including details 
and outcomes.
• Oversee requirements gathering, consulting, project planning, design, build, and testing 
of new and existing Microsoft solutions to meet business needs that support overall 
business strategies.
• Ensure accurate and timely resolution of all assigned issues; escalate product bugs or 
unresolvable cases if necessary; notice trends and report recurring problems.
• Monitor, configure, maintain, integrate, and drive user adoption of the following 
Microsoft solutions:
o Microsoft 365: Outlook, Word, Excel, PowerPoint, OneNote, Yammer
o Microsoft Teams Suite: Teams, Planner, Stream, Forms, Viva
o Power BI Pro
o SharePoint: On-premises and online, and third-party tools (e.g., web parts, 
workflow engines, and content migrators)
o OneDrive
o Power Automate and PowerApps
o Web calls to other enterprise applications (e.g.CRM and ITSM)
• Design, configure, and maintain business process workflows.
• Generate and maintain MS solutions operating procedures and dataflow diagrams.
• Interact with vendor(s) for system and application upgrades and problem resolution.
• Assist with vendor analysis, approval, and implementation.
• Develop design documentation, project plans and test procedures for the installation 
and upgrade of hardware and software.
• Support data retention policy by managing retention configurations and backups.
• Maintain basic to intermediate architectural awareness of application layers (UI, shared 
core services, external interfaces, data services, etc.).
• Evaluate and recommend new and emerging technology.
• Ability and willingness to work off-hours and to be on call for emergencies.
• Complete other duties, as assigned.
QUALIFICATIONS
Education/Certification:
Graduate degree and one year of related experience; or undergraduate degree and two years of 
related experience; or four or more years of related experience.
Holding one or more of the following certifications is preferred:
• Microsoft 365
• Microsoft SharePoint
Required Knowledge:
Strong working knowledge of Microsoft 365 enterprise productivity and collaboration solutions 
and common third-party application integrations.
Experience Required:
To perform this job successfully, an individual must be able to perform each essential duty 
satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or 
ability required. Reasonable accommodations may be made to enable individuals with 
disabilities to perform the essential functions.
Skills/Abilities:
• Excellent organization, customer service, relationship management, self-motivation, 
planning, interpersonal, problem-solving, and verbal/written communication skills.
• Ability to manage multiple detailed tasks and assignments with frequently changing 
priorities in a fast-paced work environment.
• Ability to manage workload across many projects.
• Ability to work well under pressure while maintaining a high level of attention to detail.
• Commitment to meet or exceed individual and team SLAs and KPIs.
LANGUAGE SKILLS:
• Excellent communication skills (verbal, written, listening skills, and empathy).
MATHEMATICAL SKILLS AND REASONING ABILITY:
• Ability to interpret a variety of instructions furnished in written, oral, or schedule form.
• Ability to solve practical problems and deal with a variety of concrete variables in 
situations where only limited standardization exists.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
The physical demands described here are representative of those that must be met by an 
employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is regularly required to sit and talk 
or hear, and use hands to finger, handle, or feel objects, tools, or controls.
• The employee is occasionally required to stand, walk, reach with hands and arms; and 
stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision.
• The noise level in the work environment is usually moderate.